Frequently Asked Questions
Everything you need to know about your Selena Gomez Official Shop order.
When will my order ship?
Standard orders are typically processed within 3-5 business days. For pre-order items, please refer to the specific shipping date listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that certain limited-edition items and signed collectibles may be final sale.
How do I care for my Selena Gomez apparel?
To preserve the quality of the prints and fabrics, we recommend machine washing cold with like colors and tumbling dry on low heat or air drying.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.